Tutoring F.A.Q

What's the difference between the Bronze, Silver, and Gold plans?

• Our Bronze plan offers 8 hours monthly at $14 per hour, perfect for regular homework help. Silver provides 12 hours monthly at $12 per hour with comprehensive math support and priority scheduling for make-up sessions. Our Gold plan gives you 20 hours monthly at just $10 per hour, includes daily support, 2 make-up sessions, and parent consultation calls. Each plan is designed for different levels of support needs.

How much do you charge per hour without a subscription?

• Our regular hourly rate is $20 per hour. However, our subscription plans offer significant savings. For example, with our Bronze plan you pay just $14 per hour, and our Gold plan brings it down to only $10 per hour. The subscriptions are designed to make quality tutoring more affordable for families.

Are there any additional fees or hidden costs?

• No, there are no hidden fees. The monthly subscription price covers all your tutoring sessions, progress reports, and customer support. The only cost is your monthly subscription fee. Everything else is included.

Can I change my subscription plan later?

• Yes, you can upgrade or downgrade your plan. Changes typically take effect at the start of your next billing cycle. Our customer service team can help you make any adjustments based on your child's changing needs.

What happens if we don't use all our monthly hours?

• Unused hours don't roll over to the next month, so we encourage families to use their full allocation. However, if you consistently aren't using all your hours, we can discuss moving to a plan that better fits your schedule. That's why we offer the free trial sessions to help you choose the right plan from the start.

• We offer two complimentary 1-hour tutoring sessions so you can experience our teaching quality risk-free. During the trial, you'll meet your matched tutor and see how we work with your child. There's no commitment required, and you can observe real results before deciding on a subscription. It's a great way to make sure we're the right fit for your family.

• No, we don't require long-term contracts. Our subscriptions are month-to-month, so you have the flexibility to continue as long as the service is working for your child. You're not locked into an annual commitment or anything like that.

• Canceling is straightforward. You can contact our customer service team, and we'll process your cancellation to take effect at the end of your current billing cycle. We ask that you give us notice before your next billing date, so you're not charged for the following month.

• We carefully match students with tutors based on learning style and personality, so we typically start with one tutor during your trial sessions. If for some reason the match isn't quite right, we can certainly discuss finding a different tutor who might be a better fit for your child.

• We offer flexible scheduling to work with your family's routine. You can choose your preferred days and times during enrollment, and we'll match you with a tutor who's available during those slots. We understand that family schedules can be busy, so we work hard to accommodate your needs.

• Life happens, and we understand that! If you need to miss a session, just let us know as early as possible. We'll work with you to reschedule when feasible. Our Silver and Gold plans include priority scheduling for make-up sessions, and our Gold plan includes 2 make-up sessions monthly.

• Make-up sessions can be scheduled based on both your and your tutor's availability. Silver plan members get priority scheduling for make-ups, while Gold plan members get 2 guaranteed make-up sessions included each month. We try to reschedule within the same week when possible, but it depends on everyone's availability.

• Yes, you can request to change your regular session times. We'll work with your tutor's schedule to find new times that work for everyone. Keep in mind that popular time slots fill up quickly, so there might be some flexibility needed on both sides.

• Our tutors are available Monday through Sunday, including evenings and weekends. Most sessions are scheduled between 3 PM and 9 PM on weekdays to accommodate after-school schedules, but we also have weekend availability. During enrollment, we'll discuss what times work best for your child.

• We provide comprehensive math support across all grade levels and subjects. This includes elementary math, pre-algebra, algebra, geometry, trigonometry, pre-calculus, and calculus. Our tutors can help with homework, test preparation, and filling in knowledge gaps. We tailor the sessions to match your child's current coursework and learning needs.

• We carefully match students with tutors based on several factors including your child's grade level, math subjects, learning style, personality, and scheduling needs. We want to make sure the tutor is not only qualified to teach the material but also connects well with your child to create a positive learning environment.

• Our tutors are carefully selected based on their math expertise, teaching experience, and ability to work with students online. 100% of them are either college graduates or pursuing a graduate degree. They undergo our training process to ensure they understand our teaching methods and can effectively help students achieve their academic goals. All tutors are background-checked for your family's peace of mind.

• Yes, consistency is important for building rapport and tracking progress. All our plans include the same dedicated tutor for every session. This allows the tutor to understand your child's learning style, track their progress, and build on previous lessons effectively.

• We monitor progress through regular assessments, homework completion, and grade improvements. Our Silver and Gold plans include monthly progress reports that show your child's achievements and areas for continued focus. Gold plan members also receive parent consultation calls to discuss progress in detail.

• You'll need a computer, tablet, or smartphone with a reliable internet connection, a webcam, and a microphone. Most devices have these built-in already. We also recommend having a headset for clearer audio, and your child should have paper and pencil handy for working through problems. Our platform works with most standard web browsers, so no special software downloads are required.

• Our online tutoring platform is designed to be stable and user-friendly. It includes features like screen sharing, digital whiteboards, and file sharing to make sessions interactive and effective. We regularly update and maintain the platform to ensure smooth sessions. Most families find it very easy to use after their first session.

• If technical issues occur during a session, don't worry. We can pause the session timer and work to resolve the problem quickly. If we can't reconnect within a reasonable time, we'll reschedule the remainder of that session at no charge. We also provide technical support to help troubleshoot any connection issues before they affect your tutoring time.

• Before your first session, we'll do a quick tech check to make sure everything is working properly. This ensures your child's tutoring time is focused on learning, not technical difficulties. Our customer service team is also available to help with any technical questions you might have.

• Every student is different, but many families start seeing positive changes within the first few weeks. This might show up as increased confidence, better homework completion, or improved understanding of concepts. Grade improvements typically become visible over a grading period, usually within 4-6 weeks of consistent tutoring. The key is regular sessions and your child's engagement with the process.

• If you're not seeing the progress you expected, we'll work with you to identify what needs to change. This might involve adjusting our teaching approach, increasing session frequency, or addressing specific learning challenges. We want every student to succeed, so we'll collaborate with you and possibly reassign a different tutor if needed. Your child's success is our priority.

• Our monthly progress reports are available with Silver and Gold plans. These reports track your child's performance on homework, test scores, concept mastery, and overall confidence level. The reports highlight areas where your child has improved and identify topics that need continued attention. Gold plan members also receive consultation calls to discuss the reports in detail.

• Success depends on several factors including your child's starting point, consistency of attendance, and engagement during sessions. We focus not just on grades, but also on building mathematical confidence and problem-solving skills that will benefit your child long-term. Most students also develop better study habits and organizational skills through our tutoring proces